Friends & Family Test (FFT)

From Monday 1st December 2014, as directed by NHS England, we implemented the Friends & Family Test.  

This takes the form of a short questionnaire (please click here for an example) and is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

The results of the FFT are published at monthly intervals on both NHS England and NHS Choices websites and are also published below.

The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.

While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice.

SELLINDGE SURGERY – FRIENDS & FAMILY TEST

RESULTS FOR SEPTEMBER 2017

We would like you to think about your recent experiences of our service.

How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?

Number of completed cards:   158

Responses:

Extremely likely:    111   Likely:   37
Neither likely or unlikely:  6   Unlikely: 3   Extremely unlikely:    0
Don’t know:    1

Can you tell us why you gave that response?

Here are a few examples of the responses:

Extremely helpful, staffing and customer service is fantastic, very understanding. I will always recommend

The variety of appointments available. The unbooked urgent clinic in the mornings

Friendly and helpful receptionists. Good waiting time. Appropriate toys to amuse the little ones.  Clear and approachable doctor. Very pleased with all round service

If you would like to have you say please complete one of our Friends & Family Test questionnaires.