FRIENDS & FAMILY TEST (FFT)

From Monday 1st December, as directed by NHS England, we will be implementing the Friends & Family Test.  

This will take the form of a short questionnaire (please click here for an example) and is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

The results of the FFT are published at monthly intervals on both NHS England and NHS Choices websites.

The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.

While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice.

 

 

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Shingles Vaccinations

We will shortly be commencing our Shingles Vaccination Programme.  If you were born between 2nd September 1943 and 1st September 1944 or 2nd September 1934 and 1st September 1936 you will be eligible for this vaccination.

Please contact the surgery to book your appointment now.

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CHANGES TO PRACTICE WEDNESDAY AFTERNOON CLOSING

Please be aware that Sellindge Surgery will close for the afternoon at 1pm on Tuesday 8th April, and NOT Wednesday 2nd April.

From May 2014 the practice will close every 2nd Wednesday of the month from 1pm onwards.

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NHS Plans to share Patient Information to provide better care

There has been much media coverage about the NHS plans to share patient information to improve healthcare outcomes.

Please read this Leaflet concerning these plans to share information about patients and the care they receive in order for improvements to patient care to be made and for services to be researched.

NHS England have extended their public awareness campaign and will not start collecting data until the Autumn of 2014.

If you have any questions about this matter, please telephone the dedicated patient information line on: 0300 456 3531.

Lines are open from 8am to 8pm Monday to Friday and 9am to 3pm on Saturday.

A text ‘phone service is also available on 0208 7428620

 

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PPG Survey Report

Click here to view the 2012 – 2013 survey report
Click here to view the 2012 – 2013 survey results

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Notice Board

Due to the increasing number of health related posters and leaflets that we have on display, we regret we will no longer be able to display posters advertising local events.

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Personal Details

If you change your name or address, it is now possible to inform the sugery of these changes via the surgery website. Our clinical system now has the facility to record email addresses, so if you would like us to contact you through your email, please let the surgery know your address.

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Raising money for NSPCC

We are raising money for the NSPCC by recycling our used printer cartridges. If you would like to help us with this fund raising by recycling the cartridges you use at home please ask the receptionist for information.

The cartridge brands that we are able to recycle are:

  • Hewlett Packard
  • Lexmark
  • Dell
  • Canon

 

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Prescriptions

In accordance with PCT guidelines only one month’s supply of medication can be dispensed at any one time. This is to reduce wastage. Patients wishing for more than one month’s supply of their medication must discuss it with the Doctor who might issue them in exceptional circumstances.

Please note, if you are on holiday for more than 3 months, then you must register with a surgery close to where you are staying as a Temporary Resident. Medication cannot be dispensed by the practice in these circumstances.

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Unbooked Morning Surgeries for Urgent Problems

The PPG have recently undertaken a survey to gauge the patients opinions on the unbooked morning surgeries and an overwhelming 99% of the patients wish to continue with the walk in clinic. It was also encouraging that 96% of the patients were aware that the walk in clinic is for acute and urgent problems

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