From Monday 1st December, as directed by NHS England, we will be implementing the Friends & Family Test.
This will take the form of a short questionnaire (please click here for an example) and is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
The results of the FFT are published at monthly intervals on both NHS England and NHS Choices websites and is also published below.
The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.
While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice.
SELLINDGE SURGERY - FRIENDS & FAMILY TEST
RESULTS FOR MARCH 2015
We would like you to think about your recent experiences of our service.
How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?
Number of completed cards: 26
Extremely likely: 24 Likely: 1 Neither likely or unlikely: 1 Extremely unlikely: 0 Don’t know: 0
Can you tell us why you gave that response?
25 patients responded to this and here are a few examples:
Helpful and efficient surgery staff
Excellent care and kindness in every area
Excellent doctors and staff, always listen to any concerns
Good service and communication. Always get an appointment when convenient
If you would like to have you say please complete one of our Friends & Family Test questionnaires.