HEALTH HELP NOW – FREE WEBSITE AND APP

Find health help with NHS website and app

The NHS in Kent and Medway has a free website and app to help you find the right treatment, especially when you are not sure what to do or who to contact.

Whether you have a baby with a high temperature, a child who is being sick, a teenager who is feeling low or you have sprained your ankle and for many other health problems, the Health Help Now web app can guide you to the service that will help you best.

New features available on the Apple and Android versions include a health wallet, where users can make notes about symptoms or questions they may need to ask a GP, keep a list of health appointments and contacts, save favourite pages from Health Help Now and view other useful apps.

Health Help Now lists common symptoms for people of all ages and helps you find the best place for treatment for them in the local area. It shows the nearest services, whether they are open or closed, and provides a map of their location and directions.

Health Help Now also offers reliable health advice and links to other useful websites. Available at www.healthhelpnow-nhs.net, it works on smartphones, tablets, and computers. To find the downloadable apps, just search Health Help Now at the Apple Store and the Android Google Play Store.

Why not download it to your device now so you have it to hand when you need it?

If you don’t have internet access, or if you need medical help fast but it isn’t a 999 emergency, dial 111.

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MESSAGE FROM THE PRACTICE PARTNERS CONCERNING THE DAILY EMERGENCY CLINIC

Please click here for message

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Latest information re staff

We are sorry to have to inform you that on 5th February Dr Duhawma left the permanent staff of Sellindge Surgery.  Dr Duhawma completed his final year GP training with us and has been a permanent member of our Doctors team since August 2014.  We will hopefully be welcoming him back for various locum sessions in the future. 

Unfortunately, Doctor Duhawma’s departure will mean we will have less availability for routine Doctors’ appointments for the foreseeable future.

Please accept our apologies, we are trying to resolve the problem as soon as possible.

Our Emergency surgery will still be available every week day morning for on the day problems and telephone consultations can be booked for lunchtime call-back as long as they are requested before 11.00am.

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FRIENDS & FAMILY TEST (FFT)

From Monday 1st December, as directed by NHS England, we will be implementing the Friends & Family Test.  

This will take the form of a short questionnaire (please click here for an example) and is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

The results of the FFT are published at monthly intervals on both NHS England and NHS Choices websites and is also published below.

The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.

While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice.

SELLINDGE SURGERY – FRIENDS & FAMILY TEST

RESULTS FOR APRIL 2015

We would like you to think about your recent experiences of our service.

How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?

Number of completed cards:   18

 Responses:

 Extremely likely:    15    Likely:    0    Neither likely or unlikely:    1    Extremely unlikely:    2   
Don’t know:    0     

Can you tell us why you gave that response?

18 patients responded to this and here are a few examples:

Always very happy with treatment and response

Excellent staff, care & service

Very friendly & helpful. Pharmacy service fabulous

Very slow, long waiting times even with booked appointment

50 mins waiting time to see a doctor with children

If you would like to have you say please complete one of our Friends & Family Test questionnaires.

 

 

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Shingles Vaccinations

We will shortly be commencing our Shingles Vaccination Programme.  If you were born between 2nd September 1943 and 1st September 1944 or 2nd September 1934 and 1st September 1936 you will be eligible for this vaccination.

Please contact the surgery to book your appointment now.

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CHANGES TO PRACTICE WEDNESDAY AFTERNOON CLOSING

Please be aware that Sellindge Surgery will close for the afternoon at 1pm on Tuesday 8th April, and NOT Wednesday 2nd April.

From May 2014 the practice will close every 2nd Wednesday of the month from 1pm onwards.

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NHS Plans to share Patient Information to provide better care

There has been much media coverage about the NHS plans to share patient information to improve healthcare outcomes.

Please read this Leaflet concerning these plans to share information about patients and the care they receive in order for improvements to patient care to be made and for services to be researched.

NHS England have extended their public awareness campaign and will not start collecting data until the Autumn of 2014.

If you have any questions about this matter, please telephone the dedicated patient information line on: 0300 456 3531.

Lines are open from 8am to 8pm Monday to Friday and 9am to 3pm on Saturday.

A text ‘phone service is also available on 0208 7428620

 

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PPG Survey Report

Click here to view the 2012 – 2013 survey report
Click here to view the 2012 – 2013 survey results

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Notice Board

Due to the increasing number of health related posters and leaflets that we have on display, we regret we will no longer be able to display posters advertising local events.

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Personal Details

If you change your name or address, it is now possible to inform the sugery of these changes via the surgery website. Our clinical system now has the facility to record email addresses, so if you would like us to contact you through your email, please let the surgery know your address.

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