Opening Times and Clinics

Opening Times

The surgery is open between 8.00am and 6.30pm Monday, Tuesday, Wednesday, Thursday and Friday for ordering repeat prescriptions, making appointments and general enquiries.

Please telephone after 2pm for any test result information.

Please note that the Dispensary is open from  8.30am until 1pm and from 2pm to 6.30pm daily.  

The Dispensary will close now close every day between 1pm and 2pm. 

**PLEASE NOTE ON THE SECOND WEDNESDAY OF EACH MONTH, THE SURGERY WILL CLOSE FROM 1PM UNTIL 8AM THE NEXT DAY**.

We hold EMERGENCY CLINICS from 8-30am to 9.30am every week day morning. PLEASE ONLY ATTEND THIS CLINIC FOR ON THE DAY PROBLEMS.

We hold appointment only clinics as follows:

  • Mornings between 8.30am and 10.50am.
  • Afternoon clinics – times vary.

**Dates of 2nd Wednesday Monthly afternoon closing – Please note the dates in bold are not 2nd Wednesdays**

The surgery will close at 1pm on the following afternoons:

Wednesday 10th April 2019

Wednesday 8th May 2019

Thursday 13th June 2019

Wednesday 11th September 2019

Wednesday 9th October 2019

Wednesday 20th November 2019

Wednesday 15th January 2020

Wednesday 12th February 2020

Improved Access

From 1st October 2018, evening, weekend and bank holiday appointments will be available with a range of Primary Care health professionals in Ashford.

Please click Improved Access Sept 18 for further information

Telephone Advice

If you wish to speak to a doctor, please telephone as early in the day as possible; the receptionist will ask for a brief explanation and will send a message to the doctor, who will telephone you back. Please make sure you give a telephone number where you can be reached.

Home Visits

All requests for home visits should be made to the Surgery before 10-00am if possible. These are for patients who are seriously ill and cannot attend the surgery. The receptionist will ask for full details to enable us to plan the doctor’s visits. Children with fever or diarrhoea and vomiting can be brought into the surgery. Please let the receptionist know and we will make special arrangements for them to be seen.

Health Visitor drop in clinic

The Health Visitor will be available at the surgery for baby weighing and advice on the 4th Monday of every month. 2pm – 4pm. No appointment needed.

Repeat Prescriptions

All patients will be given a computer printout of all their repeat medication. Please use this to re-order your medication by ticking the items your require and taking it between 8.00am and 6.30pm to the surgery or posting it. Repeats can also be ordered via our website – please see the receptionist to register for this service.

Repeat prescriptions will be processed within 5 working days and can be collected at the surgery between 8-30am and 1pm and between 2pm and 6.30pm Monday to Friday.

Patients on repeat medication are requested to see the doctor regularly for a medication review.